Being on deployment gave Santa Fe’s officers the opportunity to finalize a set of guiding principles. that provides a more detailed account of the events described in the A and B cases. Also, the improvements that come with the leader-leader model are lasting because they’re not dependent on one leader’s skill or personality. In the first instance, he learned that if you tell people to do something specific, you should also explain why you made your decision. What we say here about books applies to all formats we cover. How to Create Leadership at Every Level L. David Marquet Captain, U.S. Navy [Retired] (Austin, TX: Greenleaf Book Group Press, 2012) 2. He transformed the demoralized crew into an empowered, motivated fighting force in just a year by replacing the military’s traditional “leader-follower” or command-and-control structure with a “leader-leader” model that gave crew members control over their work. He is the former captain of the USS Santa Fe and a highly requested global keynote speaker. It also was a test of the leader-leader model. Turn the Ship Around –A true story of turning Followers into Leaders. While deliberate action reduces errors, it's not enough, by itself, to build competence. Officers would think out loud about concerns. The executive officer (XO) on Santa Fe required department heads to check out with him before leaving for the day, so he could go over tasks he had given them to do and ensure they weren’t leaving with something major undone. With little room for error, a nuclear submarine is an unlikely setting for trying out a new leadership model. It was an insulting comment to a commander (implying that the leadership was incompetent). David Marquet, retired US Navy Captain and Expert on Leadership and Organizational Design, is the bestselling Author of Turn The Ship Around. ISBN: 9781591846406. It’s responsible for successes ranging from the construction of the pyramids in ancient Egypt to the factories of the Industrial Revolution. Turn the Ship Around! Marquet had been in command for 12 days when Santa Fe headed out to sea after repairs and maintenance, to further prepare for the Commodore’s four-day inspection. Although there’s a Navy axiom that “the chiefs run the Navy,” they lacked true authority. Marquet was driving the submarine from the... Marquet decided to have a one-hour mentoring session with a key supervisor each day focused on long-term issues and goals. In short, the “leader-leader” model allows staff to take responsibility for problems and solutions rather than waiting to be told what to do. Any organization can use Marquet’s principles for developing leaders at all levels to create a passionate, high-performing workforce. This approach can be applied to any organization to unlock the energy and potential of people at all levels. The exercise torpedo scored a hit, which Marquet announced... Marquet and his officers had read and discussed Stephen Covey’s book, The 7 Habits of Highly Effective People, so he was pleased when Covey, who had sought Navy permission to ride a submarine, was assigned to Santa Fe. Final certification for deployment would happen when they reached San Diego. Upon inspection, he found that bolts on a seawater heat exchanger had been improperly installed to save time.... Marquet was assigned to command USS Santa Fe. Eighteen months after Covey’s visit, Santa Fe was on deployment again, operating in the Strait of Hormuz at periscope depth, when the submarine developed a problem. The diving officer of the watch conducted a briefing (read the procedures out loud), but no one paid attention to this formality. While it was shut down they would use a small electric engine for propulsion at a very slow speed. Summary Although some of the concepts presented in Turn The Ship Around might seem like common sense, being able to implement those concepts is quite another story. Yet Santa Fe was the ship the PCOs (prospective commanding officers) had joked about in training. is the consummate book on leadership for the Information Age–where unleashing knowledge workers’ intellectual capital is pivotal in optimizing organizational performance: from maximizing market share and minimizing customer churn to improving margins. However, based on several frustrating early experiences, Marquet began questioning this model of leadership and ultimately rejected it. He authored the bestselling book Turn the Ship Around! : A True Story of Turning Followers into Leaders by L. David Marquet. In 1999, Commander L. David Marquet assumed command of the Santa Fe and developed an innovative management system known as “leader-leader.” This transformed the Santa Fe into a top-performing sub. In contrast, Marquet pushed control, or decision-making authority, down to where the information originated. Create a sense of mission by connecting present efforts with the past accomplishments. How can you tell? How have you responded? They had been tracking the messages and filing them in a three-ring binder. 041614 1. Your highlights will appear here. However, Santa Fe’s empowerment culture saved the day. is the story of Marquet’s journey with his crew. Innovative – You can expect some truly fresh ideas and insights on brand-new products or trends. getAbstract recommends his hard-earned, applicable lessons to executives, HR managers, entrepreneurs, business students and professors, and anyone at sea. In the process, Marquet learned two more lessons about decentralizing control. Step 4 - SWOT Analysis of Turn the Ship Around! (A) . That if you want people to think, you need to "give control, create leaders" not "take control, attract followers." The US Navy operates with a traditional “leader-follower” management structure. Marquet needed a success to convince skeptics that his leader-leader model would work. In this summary of Turn the Ship Around!, you will learn:. In Turn the Ship Around! The initial focus was on decentralizing control. But the crew was still focusing on complying with procedures and avoiding mistakes rather than on combative effectiveness. Marquet’s goal was to create a leader-leader structure by pushing control—the authority to decide what to do and how—downward to the officers and crew. Marquet supervised one of two 60-person crews operating the control room and nuclear reactor. In contrast, many of today’s employees are knowledge workers who work independently to develop and apply information. Marquet believed that the department heads should use check-out to report what they’d accomplished and planned to do, thereby taking ownership. Overview – You’ll get a broad treatment of the subject matter, mentioning all its major aspects. Specify goals, but let crew members decide the best methods for reaching them. Whatever we select for our library has to excel in one or the other of these two core criteria: Enlightening – You’ll learn things that will inform and improve your decisions. The engineering drill involved a simulated problem that shut down the submarine’s reactor. Here's what the ratings mean: Applicable – You’ll get advice that can be directly applied in the workplace or in everyday situations. Visionary – You’ll get a glimpse of the future and what it might mean for you. To keep the mentoring from falling into a leader-follower format, Marquet developed it as a mentor-mentor program, where both he and the officer shared ideas on what Santa Fe needed to accomplish and what the officer could do for himself and to support the ship. Background – You’ll get contextual knowledge as a frame for informed action or analysis. What are the signs indicating it’s one or the other? Santa Fe was to join a battle group for a torpedo exercise in the Arabian Gulf intended to demonstrate combat effectiveness. Leggatt asks the Captain to maroon him on a nearby shore, since he will not return to England to be tried and hung. The traditional leader-follower model practiced in the U.S. Navy and most companies and organizations assumes there are two types of people: leaders who make decisions and followers who implement them. Would you say that your managers and employees have a sense of ownership for their work? The Navy divides people into “leaders and followers,” the traditional leadership model. Helpful – You’ll take-away practical advice that will help you get better at what you do. In contrast, Marquet pushed control down to where the information originated. Jan Hagen is an Associate Professor at ESMT Berlin, Germany. Turn the Ship Around! As the crew got ready to submerge the ship, it seemed to be taking a long time—they were out of practice on submerging rapidly, which was a key combat skill. This nearly cost Santa Fe a key crew member. He believed that if they took responsibility for problems and solutions rather than waiting to be told what to do, they’d see themselves as leaders instead of followers. When he took over as commander, Marquet had six months to get the submarine ready for deployment. Making port calls in six countries without any behavior problems. The Captain initially refuses, but then agrees to grant Leggatt his wish. No matter your business or position, you can apply Marquet's radical guidelines to turn your own ship around. Such top-down direction destroys initiative and turns motivated, positive employees into depressed cynics who go through the motions. 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